What kinds of payments are accepted?
Zaful accepts VISA, Mastercard, Discover Card, American Express, Maestro, Diners Club and PayPal.
Do you ship worldwide?
They ship orders all over the world. If you want to know more detailed information, please check the dedicated “Shipping Info”.
How can I track my order?
As soon as they are ready to ship your order, they will send you an email with the corresponding delivery information. After that, you will be able to track your order under “My Orders” when you log in to your Zaful account or by clicking the tracking link in your shipping confirmation email. Please allow up to 24 hours for tracking to activate.
How do I return or exchange an item?
Please understand that Zaful does not accept returns or exchange without a prior return authorization. Therefore if you need to return your order for some reason, please contact their Customer Service staff first to confirm. Once you are authorized to return the item(s), please follow all of the instructions provided.
Zaful recommends that all returns be sent via a traceable carrier. Keep the Return Tracking Number associated with the package you are returning to ensure that the package is returned to their warehouse. Zaful is not responsible for packages sent with a return label not provided by them, or without the original packing slip. Also, Zaful does not accept C.O.D. deliveries.
Please note the following product return requirements:
* Merchandise must be returned within 7 days of receipt;
* Merchandise must be unworn and unwashed;
* Merchandise must have all tags, original packaging, accessories and embellishments fully intact;
* Gift cards, jewellery, underwear, and bodysuits merchandise may not be returned.
What is the refund policy?
Refunds will be processed within approximately 7 to 10 business days after they receive your return. The exact time can vary and is subject to the individual payment provider. Once refunds have been processed, they recommend contacting your payment provider for updates. All original shipping charges are non-refundable.