Can I return an item bought under a promotion?
Yes, it is possible however, Young British Designers unfortunately will not cover the cost of returning any items purchased under a promotion.
Can I cancel my order once it has been accepted?
Yes. Customers may cancel their orders (once accepted by Young British Designers) within 14 days so long as the notification is received by Young British Designers in writing using the order cancellation form downloadable on their website. However, if the order has been despatched, the customer will be responsible for returning the goods to Young British Designers. If customers do cancel their contract within this time, any payments made, including the cost of delivery (if charged) at the advertised standard delivery charge, will be refunded in full within 14 days.
Does Young British Designers ship to worldwide?
Yes, Young British Designers ships internationally using DHL standard or express shipping and delivers within 14 days or 2-3 days at a cost of £35.00 respectively.
What is your return/refund policy?
Young British Designers usually accepts returns of unworn items within 14 days of receipt. In the event that Free Shipping has been applied to the order, a return fee of £20 will be deducted from the refund amount. All successfully returned items will be credited to the original payment method and customers will receive an email notification when their return has been processed. Please note that refunds can take up to 10 working days from the date the item is received.
Which payment methods do you accept?
Young British Designers accepts American Express, Apple Pay, Discover, MasterCard, PayPal Express, Solo and Visa.