What is the payment method?
WebHostingPad accepts Credit Card VISA, MasterCard, American Express, Discover, Alipay, PayPal, and BitCoin.
How do I access my control panel?
To get to your control panel, open any web browser and type in your domain, followed by “/config” without quotes. (For example mywebsite.com/config ) This will redirect you to the login page for your control panel. You will need your control panel username and password to log in.
If you don’t remember your password, try the password reset on the control panel login page. If you don’t remember your username or the password reset doesn’t work, please contact their support team. They can send you a copy of your login information.
What is the difference between a domain and hosting?
A domain name is the name of a website. It is comprised of a name you choose followed by a TLD or domain extension, such as .com, .org, or .net. People who want to visit your website will type this into the address bar of their browser.
A domain name can be set up to direct visitors to a hosting account. Hosting is the physical server space where you store the web page files, images, and content of your website. Hosting accounts also include necessary resources that allow people to access your website on the internet, such as bandwidth.
Websites need both a domain name and a hosting package to function, but you can usually host multiple websites (domains) on a single hosting package.
Can I use a website builder with my hosting plan?
Absolutely, WebHostingPad offer 3 free website builders you can choose from:
WordPress, a popular content management system with plenty of free themes, easy-to-use tools, and advanced features. WordPress is available on their shared hosting plans, but they also offer optimized WordPress Hosting.
Weebly, a drag and drop website builder that publishes HTML directly to your web server, for a fast, simple, and secure website creation experience. You can sign up for Weebly right away, or switch later.
RVSiteBuilder, a website builder with professionally designed templates you can customize from within your control panel.
What is the cancellation policy?
You have the ability to cancel your account online at any time by submitting a cancellation request from your client area. Submission of a cancellation request automatically cancels any unpaid invoices for the cancelled service. They do not accept cancellations by email or chat for account security reasons. You may cancel via phone call with a WebHostingPad support agent for a one-time assisted cancellation charge of $5.00, following verbal verification of your identity and account.
WebHostingPad reserves the right to cancel any account, at any time, without notice, for any reason WebHostingPad considers warrant for forced cancellation, such as accounts with disallowed or illegal content, or accounts causing harm to the server and/or other accounts on the server, either intentionally or as a result of malware. WebHostingPad is not liable for any resulting damages, revenue changes, lost data, or other unintended effects of forced cancellation.
What is the refund policy?
Please read their Refund Policy carefully. When you sign up for WebHostingPad, you are prompted with and must agree to their Terms of Service and Billing Policy, which includes this Refund Policy.
MONEY BACK GUARANTEE
Each of WebHostingPad’s shared hosting plans carries a 30-day money-back guarantee. If you are not completely satisfied within the first 30 days, you will be given a full refund. The 30-day period begins on the date the hosting account in question was first set up and does not apply to host accounts that were renewed in the last 30 days.
The money-back-guarantee covers hosting purchases only. This guarantee does not apply to renewals, addons, site transfer fees, service charges, or domain name registrations or renewals, including free domain registrations as part of WebHostingPad’s FREE DOMAIN coupon offer.
Hosting accounts that have passed the initial 30-day period are not eligible for a refund.