Does W Concept accept returns?
Yes, W Concept does accept returns, customers must apply for a return within 14 days of the delivery date. If your package exceeds the W Concept 14 days limit policy, they will have to return the package back to you.
What are the conditions for returning an item/s?
Returned items must be eligible for a return, and will be refunded to the original form of payment. Customers must ensure that all items are returned new, unused, and with all W Concept (and Brand) original packaging. This includes the protective plastic cover, garment bags, dust bags, and tags still attached. Shoes must be returned within their original boxes. For hygienic purposes, underwear, pierced jewellery, make-up and skincare products may not be returned or exchanged. Naturally, any faulty items can be returned.
Can I exchange an item for another?
W Concept does not accept exchanges. Customers must follow the return process on the W Concept website for any unwanted products and will need to place a new order for their desired product.
What are the methods of payment?
American Express, VISA, MasterCard, Discover, PayPal as well as Amazon Pay.
Where do you ship to?
Australia, New Zealand, UK, Malaysia, Singapore, Philippines, Canada, USA.