How do I pay for the service?
Payment is only possible via credit card (VISA, Mastercard, Amex, JCB, Diners, Discover). Registered corporate clients may also be eligible to pay via invoice.
Until when can I cancel an order? Is there a cancellation fee?
Cancellations can be made free of charge up to five days before the usage period. Please contact customer support for cancellation inquiries.
Unfortunately, cancellations occurring within 4 days prior to the start of the usage period will be charged 100% of the total fee.
Where can I pick up the device?
The device can be picked up at Los Angeles International Airport (Tom Bradley International Terminal) counter or it can be shipped to the address of your choice within the USA. Customers travelling to Japan can also pick up the device at major international airports.
Is it possible to change the pick-up or return location after placing a reservation?
Pick up and return location can be changed if the customer contacts them by 4 days prior to departure date 12:00 PM (PST).
If I choose pickup by delivery when will receive the device?
At the latest, you will receive your device a day before departure.
What is the multi conversion plug?
The shape and format of the outlet plug differ varies by country. The multi conversion plug allows you to charge your device in every country by converting to different formats.