What payment methods do you accept?
Options on TVC Mall site include PayPal, Credit Card, WebMoney Transfer, Poli Payments and Astro Pay.
How do I track my orders?
Two ways once your goods are sent:
* Check their automatic email notification; or* Sign in to your account and view the tracking code.
Why haven’t I received the order confirmation email/shipping notification message from TVC Mall?
If you placed an order as a guest instead of registering with them in the first place, you will not receive it as guest checkout does not require that you provide a contact email address.
If you placed an order with a registered account and still didn’t receive their emails, please check your email trash box and spam folder. If still nothing, please contact their sales related to your order.
What can I do with defective items?
They need pictures or video to confirm if they are truly defective. After confirmation, you can get a full refund, or ask for sending them again or combining them to the next new order. As compensation, they may give a discount for your next order.
Why does it take so long to get a refund?
Normally, it takes about 5-20 working days to receive it in your bank account. Please wait patiently for the refund. Please contact your issuing bank for further information.
