How will my parcel be delivered?
When placing an order, you can choose your delivery option once all items have been added to the basket. They will ship your order with the selected courier and you will receive any tracking information per mail. You can also always find all information regarding your order by logging into my account.
Is it possible to cancel an order when it has already been sent?
Once the parcel has been shipped to the customer, there is no way to stop it. Shipping companies come every day to pick up all the parcels for customers at 9 AM and 2 PM (Central European Time). All the orders placed before this time will be shipped and they are unable to stop them. If you want to cancel an order before it has been shipped to you, they’ll refund the money you paid for the products including shipping costs.
Can I change my delivery address after I have placed my order?
Yes! You can change your delivery address if your order has not yet been shipped. To modify your address, log in to your account, select the order and click on ´Edit shipping address. They strongly recommend you to update your address in your account before you order as delivery and invoice addresses cannot be changed once an order has been shipped.
What are your payment options?
They offer several payment methods, all of them are assured by Adyen, who guarantees the security of your payments. Their main payment methods are PayPal, CreditCard, Apple Pay, Google Pay and DIRECTebanking. Please keep in mind that offered payment methods may vary by the country of destination. Once all items have been added to the basket and you have already selected the courier, all available payment methods for your destination country will be shown.
Is it safe to use my credit card on your website?
When you order online, your bank details are encrypted and sent to their server using the SSL protocol (Secure Socket Layer). This payment protocol is standard and known for transmitting data securely via the internet. They are never stored.