What is a non-refundable rate?
A non-refundable rate is usually a discounted or promotional rate that may be charged in full when you make the reservation and cannot be refunded after booking. If a rate is non-refundable, the cancellation policy on the payment page will state “non-refundable once booked.”
How do I get a refund for my voucher or cancel a hotel booking?
If your voucher purchase or hotel reservation is eligible for a refund or cancellation, you can do it online. Sign in to “My Account.” In the Purchases section click the “Cancel” button for hotels or “Get Refund” button for vouchers. Travelzoo offer full refunds within 14 days of purchase on most vouchers, except for vouchers for date-specific events, vouchers noted as non-refundable.
After 14 days, all voucher sales are final. For hotel bookings, some reservations can be canceled free of charge up until a few days before check-in. They will send you a confirmation email as soon as your refund or cancellation is processed.
What is your returns policy?
You can cancel and refund vouchers and hotel bookings right from the ‘My Account’ section on the Travelzoo website. Most vouchers can be refunded within 14 days of purchase unless they are date-specific events or noted as non-refundable. For hotel bookings, check the cancellation policy to confirm if you can cancel free of charge. Select “My Purchases” and click the “Cancel” button for hotels or “Request Refund” button for vouchers.
Are hotels booked through Travelzoo accessible to those with mobility needs?
You will need to contact your hotel directly to understand if your needs can be met. Otherwise, please contact Travelzoo customer service.
What are Travelzoo Delivery Options?
As Travelzoo works with thousands of different companies, you will have to check the delivery options for the specific deal you are buying.