What is the payment method?
They accept all major credit and debit cards including VISA Electron and American Express. On selected stores, they also accept payment via PayPal.
What are your delivery charges?
* Postage charges applied are dependant on; the size and the weight of the package, the delivery method requested, and the delivery location.
* A postage cost calculator is shown on the view cart page so you can get an idea of the cost before proceeding with your order.
* The postage estimation is based on standard post (Royal Mail 1st class) but additional options such as tracked and the courier will be available at checkout with the prices shown.
What are your delivery times?
Delivery estimates for each service are shown on the confirmation page before placing your order. Please note however that these are guidelines from the date of dispatch, not the date of ordering and are not guaranteed.
Items that are in stock when the order is received will normally be dispatched either the same day or next working day. Out of stock items can take slightly longer. Pre-ordered items are typically dispatched the day prior to the Release Date.
Orders for delivery within the UK will generally be received within 10 working days and Royal Mail states they are unable to claim for a missing item until this timescale has passed.
Overseas orders will generally be received within 10-14 days but International Postal orders sent by Royal Mail and Deutsche Post would need to allow 28 business days from date of dispatch before processing a claim for a missing item. Orders sent Internationally by UPS would need to allow up to 20 business days from the date of dispatch to arrive.
If you have not received your order after this time please contact them.
When will I be charged for my pre-ordered items?
Orders placed via PayPal will be charged at the time of placing the order, regardless of whether the items are on pre-order or not.
For orders placed via credit or debit cards; the order total is pre-authorized in order to confirm and secure your items. This amount is simply ring-fenced by your bank and is not sent to them. This is reflected back into your account by your bank within 3-5 working days. The time it takes for this to return to you is dictated by your card issuer, they have no control over this.
When they come to process the order for dispatch, they then fully debit this amount from your account. Processing orders may commence the week prior to the dispatch date.
Pre-ordered items are typically dispatched the day prior to the Release Day of the item. Delivery of the pre-ordered items would then fall in line with the Delivery Method selected on checkout.
