What do I do if my Tilley Hat shrinks?
When the Hat is dry, simply re-stretch it, like an American sailor showed them, by putting your knee in the crown, and pulling firmly on the opposite side. Although they have mercilessly pre-shrunk the Hat, the cotton and hemp will always contract and expand, much like denim jeans. Whenever you’d like the Hat a bit looser - on those hot, muggy days for instance - take it off and give it a quick re-stretch.
How long will my Guarantee Replacement take?
Hat & Clothing Replacements can take between 4 – 6 weeks to process. They promise they are working hard to unite you with your Hat/Clothing so you can continue your adventures.
How do I return an item for exchange or refund?
Tilley offers refunds or exchanges on orders placed within 30 days of the date of purchase. Please submit your request here to complete the form with all the required information. Tilley will review your request and send you an email with next steps within 2 business days.
Do Tilley accept Underwear Returns and Exchanges?
You can exchange or return underwear providing the packaging hasn’t been cut or damaged in any way. For reasons of hygiene, underwear should only be tried on over other undergarments. If it is suspected or clear that you have not done this your request for an exchange or refund may be refused.
What is your Hat Guarantee Policy?
If your Tilley Hat is a Lifetime Guarantee hat and wears out due to: normal wear and tear, poor workmanship, faulty material, Tilley will repair or replace your Hat.