Do I need an account to place an order?
No, you don’t. You can decide to place an order as “New Client” or as “Registered Client”. As New Client, you are not required to register an account but only to complete the checkout process as a Guest and fill in all the requested fields for delivery, invoicing, and payment; you will always have the chance to add a password and complete the account creation at the end of the checkout.
Is it possible to cancel an order?
If you realise that you ordered the wrong item or placed an order by mistake, you are kindly invited to contact immediately the Customer Service via email at firstname.lastname@example.org, chat online or call +39 02 87189530 to receive customised assistance.
Is it possible to modify an order?
TheDoubleF is sorry but it’s not possible to modify the order after you placed it. Each order is automatically processed and, once confirmed, it’s not possible to partially modify the items in the order.
Can I place an order using my smartphone or my tablet?
Absolutely yes: TheDoubleF’s website is optimised for all mobile devices and you can easily and safely shop from your smartphone.
Which payment methods are available on TheDoubleF?
TheDoubleF accepts different payment methods, depending on the country of billing/destination. They accept credit cards, PayPal and bank transfer for most countries and specific geolocalised payment tools. You can find out more details about active payment methods for each country in the Payment section.