Do you ship Internationally?
Yes, they ship Internationally.
How can I return a product?
You can return good/s to them by taking the following steps:
* It would be helpful when returning good/s for you to place a note in the parcel with your “order number” & reason for return. Please also state the requested action to be followed by The Company, such as exchange/refund.
* Please enclose the note in with your items, sealed securely in a bag/box as required.
* Address the good/s to be returned to (Returns) Activewear Brands, 22 Stuart Road, Rowley Regis, West Midlands, B65 9JA
* They cannot be held responsible for any items that do not reach them without proof of delivery receipt.
What is the refund policy?
Within ten (10) days of them receiving your Order back by post, they will refund you the original purchase price providing that you return the product(s) to them in a saleable condition. You will receive an email informing you of the completion of your refund immediately after the return has been processed.
Refunds will be issued using the payment method (credit/debit card or PayPal) which you used to purchase your order. This will appear in your account within five (5) days depending on your card issuer or longer for PayPal, as per PayPal’s service level.
Please note that you will not receive a refund until they have received your returned goods unless authorized by the Customer Service Manager, who has the authority to decide on a case-by-case basis in exceptional circumstances.
What is the payment method?
They accept PayPal, Amazon Pay, Maestro, MasterCard, Visa, Visa Debit, Solo, Electron, and e-vouchers.
What to do if I receive a faulty item?
Faulty Items should be reported to them via their contact forms (as listed above). They would typically recommend sending an email with a photograph of the faulty garment, after which they will contact the manufacturer of the item and inform you as to the next action to take as soon as possible.
Where they request that you return an item deemed to be faulty back to them, your return postage charge will be refunded. Postage refunds will only be paid to the equivalent value of Royal Mail 2nd class parcels ‘signed for’ prices at the time of posting. International return postage rates will be refunded using a similar gauge and excessive postage fees will be reviewed at their discretion.
Please note, exchanges are accommodated only for faulty/incorrectly sent items for which The Company is responsible.