What is the paying methods?
Stuarts London accepts VISA, Master Card, American Express, Maestro, Amazon Pay, Sage Pay and PayPal.
What is the shipping policy?
Stuarts London offer an Express Delivery 1-2 day service to most destinations Worldwide, this option, if available for your country will automatically appear at checkout.
What if my item is missing?
If there is an item missing from your order, it may mean this item was out of stock. In this case, Stuarts London will have emailed or phoned confirming this and your refund for this item will be processed. If you have not received an email, please contact Stuarts London.
Can I change or cancel my order?
Stuarts London are happy to change or cancel orders in accordance with the distance selling regulations. Please call Stuarts London or email Stuarts London as soon as possible to arrange order amendments or cancellation. Stuarts London will aim to amend any orders before packing or dispatch. If Stuarts London have already dispatched the order, then they will have to wait until you return the item(s) back to them for an exchange or refund.
Can I Exchange An Item Outside Of The Returns Period?
- For full-priced items, Stuarts London are not able to exchange an item outside of their 30 days Returns Policy.
- For items marked as sale, Stuarts London are not able to exchange an item outside of their 14 days returns period as per their returns Returns Policy.
Can I Exchange My Items If They Have Been Worn Once or If They Are Without Their Original Packaging?
No. Stuarts London Returns policy states that items must be returned back to them in a resalable condition. Once Stuarts London receive your items back for exchange they will be inspected by a member of their returns team. If they are found to have been worn, come back to use with the smell of perfume, cologne or detergent, or come back to them without the all of the items original labels intact, your exchange request will not be accepted.
I am having trouble accessing or buying from your website?
If you’re having problems with the website, Stuarts London have tech guys who can help fix matters. Please contact Stuarts London and let them know if you see something not functioning as it should. Stuarts London do try their best to test every aspect of their website but sometimes new issues can arise caused by a software update that Stuarts London will not be aware of unless they are alerted.