What about shipping prices at Smoko?
Return shipping is free for all US orders. Customers outside of the US are responsible for return shipping fees. Please note that original shipping fees are non-refundable, and will not be included in your refund.
What is Smoko’s return policy?
Smoko are confident that you’ll love your purchase, but they understand that things don’t always work out. No need to worry, their returns process is simple and return shipping is only $5.95 for all US orders! All returns must be made within 30 days of your original purchase to be eligible for a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. Smoko also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
What is Smoko’s refund policy?
Upon receipt of your return, Smoko will send you an email to notify you of the status of your refund. Once approved, your refund will be processed and a credit will be automatically issued to your credit card or original method of payment within 7-10 business days. Shipping fees are non-refundable.
What about returns for sales?
Only regular priced items may be returned for a refund. Clearance and Final Sale items are non-returnable.
Does Smoko allow exchanges?
If you receive a damaged or defective item, you may exchange it for a replacement. If a replacement is unavailable, a refund will be issued instead.