What is the payment method?
Sienna X accepts all the major of Credit Cards and PayPal.
How soon can I get started with my beauty business?
As soon as you have completed your Level 1 Training, they recommend you have a couple of models lined up to practice on so you can get started right away.
Where do you deliver?
Sienna X delivers worldwide.
How can I track my order?
To track your order, please contact DPD customer services on 0121 275 0500 and quote your delivery postcode and the first line of your address. You can also track your order online at www.dpd.co.uk and enter the reference number that you received through email or text.
If you have provided them with a mobile number, you will also receive a text alert giving you a one-hour time slot for your delivery, so you don’t have to wait in all day.
How can I exchange an item?
Sienna X offer exchanges for items you wish to return for a different item. However, they are unable to cover postage costs so please follow instructions above under HOW TO RETURN section if you would like to process an exchange and enclose what items you would like to exchange for.
What is the return policy?
* A request must be made to The Spray Tan Cubicle Company Ltd/Sienna X within 14 days from receipt of your order.
* If you wish to return unwanted goods, please ensure that any product you have bought is in original conditions and unaltered (for example, the addition of personalised logos), unworn or unused and sent back to them with its original packaging.
* Refunds will be subject to the purchase price. Delivery charges will not be refunded.
* Returned goods will only be accepted where a Returns Authorisation has been given. The relevant reference number must be quoted on accompanying documentation. For your own protection, please obtain a proof of postage from the carrier, as they do not accept any responsibility for lost parcels.
* Your statutory rights are not affected by their returns policy.
