Do I need to pay for return shipping?
Please be advised that all postage and handling costs will be incurred by the customer, not Ryderwear. Ryderwear is not responsible for missing return packages should they not reach them, so Ryderwear strongly advise guaranteeing your return/exchange is sent back to them via a trackable shipping method.
What about the warranty?
All Ryderwear products have a warranty period of 3 months from the date of purchase. Ryderwear will replace all items with a manufacturing defect, but as a general rule, any orders outside the 3-month period will not be covered under warranty and they do request clear pictures in order to assist further.
If you have received an item which you believe to be faulty, make sure to contact Ryderwear so that they can help you as soon as possible.
Will I have to pay customs & duties taxes?
All orders are shipped from Australia, therefore all international customers may be required to pay the applicable duty, sales tax and customs charges upon collection of your order. The only charges Ryderwear collect are those stated on your Ryderwear order invoice.
Ryderwear cannot provide an exact amount for any sales tax, duty and customs charges as they are determined by your local government. For further assistance with this, contact your local government for details.
Can I cancel or make a change to an order?
No. Ryderwear are unable to make any changes, size amendments or cancel an order in any instance once it has been placed.
What forms of payment does Ryderwear accept?
Ryderwear accept PayPal, Visa and Mastercard.