How can I track my order?
If your delivery address is in the UK they will deliver your item with DPD or occasionally Royal Mail. For countries outside of the UK, they may use either FedEx or DHL. All of these courier services offer an accurate tracking system that you can use on their respective websites. R&O will send you tracking numbers and a helpful link via e-mail which will enable you to track the package right to your door.
For any UK related delivery questions or tracking information regarding your order, you can contact DPD on 0121 275 0500 or if you prefer you can speak to them online at https://www.dpd.co.uk/
How long will it take for my order to be delivered?
They dispatch all orders within 3 business days from the date that the order was placed. All estimated delivery dates are clearly stated on their website besides each item of jewellery.
They dispatch all UK and EU orders by DPD Express and for the rest of the world, the use FedEx Express. UK and EU orders can take 2 to 3 business days to arrive with you depending on your geographic location. Orders to be delivered outside of the UK and EU will take a minimum of 3 business days to be delivered.
When an order is dispatched, you will receive an e-mail containing courier details and tracking information. To track your order with the information they send you, please visit one of the following links.
UK and EU orders: http://www.dpd.co.uk/service/
Orders outside the UK: www.fedex.com
How long does a refund take to process?
The moment your jewellery reaches them it will be processed by a member of staff from their Returns Department. Soon afterwards a refund will be sent to the card used at the time of purchase. This will normally take 3 working days to complete. Unfortunately, they have no control over this timeframe and the expediency of this service rests solely on your bank or card provider.
Do you offer exchanges?
If you’d like to exchange a piece of unwanted jewellery for a different piece you can contact them within 30 days of receiving it. All exchanges must be equal to or greater than the initial order value. They will always endeavour to facilitate your request, provided it is within the 30 day period.
Can I return an unwanted item and how do I do this?
If, upon reflection, you’ve decided you aren’t happy with your purchase you can always return it to them for a full refund, exchange or replacement. However, you must notify them within 30 days of receiving the item in order to be eligible for this service. Returned items can only be accepted if they’re in an unworn condition and still fitted with tags. If you decide you’re unhappy with your jewellery after the 30-day return period we’ll often still offer you an exchange.
Remember it’s your responsibility to ensure that all returned items arrive safely with them. Please make sure you acquire insurance and tracking information for your returned item. They must stress that R&O can’t be held responsible for packages lost on the way to their returns department.
What is the payment method?
They accept Visa, Visa Electron, MasterCard, and American Express.