Who delivers the product?
They currently, use the following couriers to delivery your order:
- UPS for the UK and some European locations
- DHL for their delivery to the rest of the world.
How much is the delivery charge?
Delivery charge varies depending on the value and destination of your parcel. For deliveries to mainland UK, they are currently offering free delivery on all orders. For further information on delivery charges where you live please check their delivery page.
How long it will take for your order to arrive?
It depends on the destination it has to travel to. For orders in the UK mainland, parcels should reach you within 2-3 working days. For further information about estimated delivery times in your area please visit our delivery page.
Can I cancel or amend my order?
Changed your mind? not a problem but please contact them as soon as you realize that you need to change the details of your order. Please note that if your order has already been processed, it may be too late to cancel or change the delivery. If this is the case please be rest assured that they will be happy for you to return it once it has been received.
I’ve broken one of my favourite items and the pattern is not on your website, can I still order a replacement?
The stock on the website tends to only be their very latest ranges or recently discontinued products. However, they are committed to keeping archives of each pattern should such an occasion occur.