What is the payment method?
There are different ways you can choose to pay on their website.
- Credit/Debit Card (VISA & MasterCard)
- PayPal Credit cards such as Visa, Mastercard, American Express and JCD are accessible for payment.
Where is my order?
As for processing time, they may need up to 3-7 business days to prepare your order after placing your order. This is to make sure that your order is accurate. This processing time does not include shipping time. As for delivery time, please check the Shipping Info page. They will inform you with an email after shipment so please log into your account >> click on “My Orders” and click on the “Track Order Details” button for more details.
Can I cancel my order?
There are two types of order cancellation:
Canceling an unpaid order.
Unpaid orders will be canceled automatically after 24 hours. or please log into your account >> click on “My Orders” and click on the “Cancel Order” button. Your order will be canceled.
Canceling a paid order.
If you haven’t received the shipping notification, you can cancel this order under “My Orders”.
Please note that we CANNOT cancel orders which have been shipped out. Therefore, please wait for your package to arrive and you may either keep it or contact us to return for a refund. Please DO NOT refuse the delivery as the undelivered package will be destroyed by the third-party logistics.
Why I didn’t get an email about my order being shipped?
After placing your order, they may need 1-3 business days to prepare your order.
This will be their processing time to make sure that your order is accurate. This processing time does not include shipping time.
They will inform you of an email after shipment or if there is any delay.
Please make sure you log in to the right email account and please check your mailbox spam folder as well.
If you can’t find an email fifteen days after you’ve placed the order, please contact our Customer Service.
What is the return policy?
Romwe are bummed if you’re not 100% satisfied with the items you received, and they gladly accept returns within 60 days from the purchase date for most items in new condition.
- After you receive your order, you have 60 days to decide if an item is right for you if not, you can certainly come to us within 60 days.
- The following items cannot be returned or exchanged: bodysuits, lingerie & sleepwear, swimwear, jewelry, personal & health care, and accessories (except scarves, bags, and mermaid blankets).
- Please DO NOT send your return to the address on your package. That is not our return address and will affect the processing of your return.
Note: The original shipping fee and return insurance are non-refundable.