What is the payment method?
Robert Graham accepts VISA, Mastercard, AMEX, Discover, and PayPal.
How do I change or cancel an order?
Please contact Customer Service at inquiry@robertgraham.us as soon as possible. They will make every effort to accommodate your request, but cannot cancel or change an order once it has entered the shipping process.
Do you ship internationally?
Yes, Robert Graham ships internationally. Some restrictions may apply.
** Please note: Shipments outside of the U.S. are subject to import duties and taxes, which are the responsibility of the recipient. Since duties and taxes vary by country and by what was ordered, they are not able to supply an estimated cost. Please contact your customs office for more information. If an order is placed on www.robertgraham.us and then refused, you will be responsible for the original shipping costs, as well as any duties, taxes and/or customs charges that were incurred in shipping the package. These amounts will be subtracted from your merchandise refund. They have made every effort to minimize their international shipping charges. They only charge their cost for these services. Also, they are required by law to disclose the full value of the package contents and cannot alter this value.
What is the status of the order?
You can find the status of a particular order on your My Account page, under My Orders. Or you may contact Customer Service at inquiry@robertgraham.us. Once an order has shipped, you will receive a shipping confirmation email that will contain your tracking number.
When will the order be shipped?
All orders submitted by 12PM EST, ship the same day. Orders placed after 12PM EST, will be processed the next business day. All shipments will leave their warehouse within one business day. You will receive an email confirmation when your order has shipped with estimated delivery time. Please note that estimated shipping is based on business days only, excluding weekends and holidays.
What are the shipping options?
Robert Graham offers FREE FEDEX GROUND SHIPPING on all U.S. Orders of $200+
Robert Graham orders received by 12PM EST ship the next business day, which is Monday through Friday, excluding weekends and the following U.S. holidays: New Year’s Eve, New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day. Orders received after 12PM EST will be processed the next business day.
Orders are shipped via FedEx with the following options. For security reasons, they do not currently ship to P.O. boxes or APO/FPO addresses.
* FEDEX GROUND* (FREE for all U.S. orders of $200+)
Order is delivered within 5-7 business days after processing, pending availability and credit card verification.
* FEDEX INTERNATIONAL PRIORITY
*For international orders only. Order will ship within 2-3 business days and be delivered 1-3 business days later. This is the typical delivery time to major cities, but delivery time may vary based on the country.
What is the return policy?
Unwashed, unworn, unused, or defective merchandise accompanied by an original sales receipt may be returned within 21 days of the date of delivery for a full refund in the original form of payment.
** Robertgraham.us Returns:
Email returns@robertgraham.us with your order number and the items you wish to return to retrieve your pre-paid FedEx return label and RMA (Return Merchandise Authorization) number. If the item was purchased at robertgraham.us it must be mailed back within 21 days of the delivery date and must be accompanied by your unique RMA.
* Package your return item in the manufacturer’s product box and Robert Graham packaging (if available). Otherwise, pack your return in a well-padded envelope or box to prevent damage in transit.
* You will receive an email confirmation when your refund is processed containing details of your return shipment, as well as information about your refund. Please note that returns can take up to 30 days.
* Final-sale and Pop-Up merchandise cannot be exchanged or returned at any time.
** Robert Graham Full Price Store Returns:
If the item was purchased at a Robert Graham Full Price Store, it must be returned to that location within 21 days of the purchase date and must be accompanied by an original receipt.
* Please bring your receipt, as well as the credit card you used to place your order.
* You will either receive a store credit or a refund in the form of the original payment.
* Merchandise purchased from other retailers, department stores or specialty stores must be returned to the store from which it was originally purchased and is subject to the return policy of the originating retailer.
* Outlet-store merchandise can only be exchanged at a Robert Graham Outlet Store location within 21 days of purchase date and must be accompanied by an original receipt.
** PLEASE NOTE: No returns or exchanges will be accepted on Swimwear, Intimates, and Fragrance. All footwear must be returned with original packaging in original condition. Merchandise marked as FINAL sale cannot be returned or exchanged. Robert Graham reserves the right to refuse the return of any merchandise that does not meet the above requirements.
When will I receive my refund?
Once your package has been received, your refund or exchange will be processed within 3-5 business days. All qualifying refunds will be credited to your original payment method. Returned and exchanged items must be returned new and unused with all original garment tags still attached.
The refund may not show up until your credit card’s next monthly billing cycle. You will be notified via email when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from them.
