What is the paying method?
River Island accepts Mastercard, VISA, PayPal, American Express, Maestro and Electron.
What is the policy for price?
For International Orders, prices appearing on this website may be subject to taxes and duties at the current rates.
What if my parcel got lost?
If You paid for your delivery by a certain date or time and it does not arrive by that date, let River Island know and they will begin their missing parcels procedure. River Island will investigate your claim and if they are satisfied that the non-arrival of the product was attributable to them then a refund will be credited to the payment method which was used to place the Order.
How do I track my orders?
You can track your order by following these steps:
* Click on the ‘My Account’ tab at the top right of the page
* Sign in
* Select the ‘My orders’ tab
* Select ‘View order’
* Click ‘Track order’
Why have I been charged twice?
No, please don’t worry. Your card payment is authorised when you place an order, this shows a pending transaction in your account making the funds unavailable. Payment isn’t taken by River Island until they despatch your order and they will let you know as soon as they do.
Can I cancel or amend my order?
If you’ve changed your mind they now offer a cancellation self-service, but you need to be quick. Log straight into your account and click on the order you wish to cancel, if you’re within the allotted timeframe, you’ll see the option to ‘cancel your order’, simply select it, use the drop-down box to say why you wish to cancel and you’ll get a message to confirm if your order cancellation has been successful.
How do I exchange an item?
Please bring your returns note as proof of purchase. In the event, you no longer have your returns note,River Island is happy for you to use the despatch confirmation email or details found in my account for the relevant order as proof of purchase. This can be viewed as a printout or displayed from your device.