Where can I get a receipt or copy of my Hotel Booking Confirmation?
After completing your reservation, you will receive a confirmation email that contains your itinerary number and trip details. Your reservation confirmation and the itinerary is your receipt of payment. You may also visit the Manage Your Reservation section to view your reservation details and re-send the confirmation email.
How do I cancel my reservation?
If you would like to cancel your reservation you may do so in their Manage Your Reservation section, or by phone by calling customer support at + 1 855-516-1090. Please check your cancellation policy located at the bottom of your confirmation email. In some cases, they may be able to help you find alternative room types, dates, or hotels to ensure your stay will match your updated needs.
Where can I get information about any Travel Advisories related to my trip?
As a first step in planning any trip abroad, check the Travel Advisories for your intended destination. Note that conditions can change rapidly in a country at any time. To receive updated Travel Advisories and Alerts, choose the method that works best for you at travel.state.gov/stayingconnected. For more details and FAQs about their safety and security information, please see travel.state.gov/travelsafely.
How do I know if my booking was successful?
Confirmation is easy and instant with Reservations.com. They will send you a confirmation email as soon as you complete the checkout.
How do I find the best deals and get the cheapest hotel rates?
At reservations.com, they aggregate special hotel deals for thousands of hotels worldwide. Deals can vary based on the dates of your stay or selected room type. When available discounts and deals are noted on the search results and next to the hotel’s room rates. For even bigger discounts, you can also get access to hidden specials, unpublished rates, and VIP hotel deals by calling them and speaking to one of their travel specialists.
If I cancel my reservation, when will I receive a refund?
They understand that sometimes your travel plans change. They do not charge a change or cancel fee. However, some properties impose penalties to its customers that they are required to pass on. Their $19.99 service fee included in the total is non-refundable. They do not charge any additional change or cancellation fees.
