How long will it take to receive my order?
Their aim is for all orders to be dispatched within 48 hours of payment. All of their jewellery is made to order, so from time to time, certain items can take an extra two or three working days. Because of this, they display an Estimated Delivery Date next to each item on the website. Although this is an estimate, they do everything they can to ensure that this date is met.
All orders are dispatched by DPD Express (UK & Europe orders) or FedEx Express (Rest of World). Shipments have an expected delivery date of two working days for the UK and Europe, and 3 working days for Europe, Australasia and the rest of the world once the order has been crafted and dispatched. Factors such as your physical location are taken into account when confirming your expected delivery date, so they’ve ensured it is always accurate. When an order is dispatched, an automated e-mail will be sent with details of the couriers tracking number. The whereabouts of your order can be tracked at http://www.dpd.co.uk/service/ for DPD Express tracking numbers or www.fedex.com for FedEx Express tracking numbers.
Do you deliver to BFPO addresses?
Yes, they do deliver to BFPO addresses. Just enter the BFPO address as normal in the “Shipping Information” part of the checkout. As shipping to BFPO addresses may take an extra few days for delivery, they will do their best to ensure such orders are processed with urgency at all times to reduce the overall delivery time.
Can I exchange?
If you would like to exchange your jewellery for a different item of the same or higher value, please contact them within 30 days from receipt of the goods. You can contact them by telephone or by using the contact form prior to return. Their Customer Services team will respond to your query promptly to arrange the return of the goods.
You can then make an additional payment for the exchange if there is an extra amount to pay. In the event of a general exchange, it is your responsibility to ensure goods arrive with them safely and in brand new, unused condition. Goods are to be returned at your expense.
Can I get a refund?
If for whatever reason you are unhappy with your purchase and would like a full refund under their Money Back Guarantee, you must notify them within 30 days of receipt of the goods. Please contact them by telephone or by using one of their contact forms. Their Customer Services team will respond to your query promptly to arrange a return.
They will issue a full refund to the credit/debit card or PayPal account used for the original purchase of the item(s). There will be no restocking fee. Any free promotional items must also be returned unworn if the accompanying item is to be returned for a refund. A refund cannot be granted on an item that has been agreed for an exchange under special circumstances. In this case, another exchange may be available.