Can I recover files that I accidentally deleted, or from a reformatted hard drive?
Yes, recovery is possible in these cases however typically the original filenames and folder structure will not be recoverable. This data, as well as data lost from reformatting, can be found in the ‘Reconstructed Files’ folder in the results of a Deep Scan where it will be organized by file type.
What is the refund policy?
Unfortunately, they do not offer any refunds for their products. There are never any guarantees with data recovery, which is why they offer the demo version of the software. This will allow you to perform a full scan, visualize the scan results, and preview every single file. If the demo version does not allow you to open and preview the contents of your file, and only displays the file names, the full version will not work either. The Terms of Sale must be agreed to before purchasing.
What is a Recovery Drive?
A Recovery Drive is a special startup drive that can be created through the Data Rescue software on your own device. This will allow you to recover from a non-booting internal drive or a boot drive on macOS 10.13
What is a Clone?
The purpose of the Data Rescue cloning function is to copy the raw data of a drive or volume to another drive or volume, so that the copy may be scanned and recovered from, reducing the wear-and-tear on the original hard drive.
What is the payment method?
They accept Visa, MasterCard, Discover, AMEX, and PayPal.