What is the payment method?
Popjulia accepts all the major of credit/debit cards and PayPal.
What delivery companies do you use?
Popjulia only use safe and reputable delivery companies like UPS, FedEx, DHL, USPS, etc.
How can I track my order?
You could use the tracking number in your shipping notification email to track order. You can also find the tracking information on my orders page of their website.
What should I do if an item is missing from my order?
Popjulia products are shipped from different warehouses and in some cases, they may have to split your order so that you can receive some of your items faster.
Please rest assured, if the item is missing, they will resend it for free within the warranty period.
How to return or exchange an order?
Kindly please log in their website to check your account orders. There is a return/exchange button in every specific order. You need to click it and submit the return/exchange request, then you get authorization and return address from them in 48 hours by email.
How soon can I expect my refund for the return?
Popjulia will process the refund within a week after receiving your return package.
FYI: It will take a longer time (maybe 1 to 2 weeks depending on which CC company is) to process the refund for the bank if your original payment method is a credit card.