WHICH PAYMENT METHODS ARE ACCEPTED?
THEY ACCEPT THE FOLLOWING CREDIT CARDS FOR YOUR PAYMENTS IN THE PEGADOR ONLINE SHOP: MASTERCARD CREDIT, MASTERCARD DEBIT, VISA CREDIT, VISA DEBIT, VISA ELECTRON, SOLO, LASER, DELTA UND AMERICAN EXPRESS.
CAN I TRACK THE DELIVERY OF MY ORDER?
WHEN YOUR ORDER HAS BEEN PROCESSED, YOU WILL RECEIVE A SHIPPING CONFIRMATION EMAIL WITH YOUR DELIVERY TRACKING REFERENCE AND A LINK TO THE WEBSITE OF THE RELEVANT CARRIER, ALLOWING YOU TO TRACK THE ORDER.
WHY WAS MY ORDER NOT ACCEPTED OR CANCELLED?
IF THE GOODS YOU HAVE ORDERED ARE NOT AVAILABLE OR IF YOUR CREDIT AND IDENTITY CHECK HAD A NEGATIVE RESULT, THIS MAY RESULT IN THE CANCELLATION OR NON-ACCEPTANCE OF YOUR PURCHASE ORDER. FOR FURTHER INFORMATION PLEASE SEND THEM AN EMAIL AT SUPPORT@PEGADORFASHION.COM.
CAN I CANCEL MY ORDER?
YES, IF YOU WANT TO CANCEL YOUR ORDER, PLEASE SEND AN EMAIL TO SUPPORT@PEGADORFASHION.COM. IF YOU HAVE ALREADY PAID YOUR ORDER, YOU CAN ONLY CANCEL IT, IF THE ORDER HAS NOT BEEN PROCESSED BY OUR WAREHOUSE.
CAN I RETURN MY ORDER?
YOU HAVE THE RIGHT TO CANCEL THE CONTRACT WITHIN 14 DAYS WITHOUT GIVING ANY REASON. THE CANCELLATION PERIOD WILL EXPIRE AFTER 14 DAYS FROM THE DAY ON WHICH YOU ACQUIRE, OR A THIRD PARTY OTHER THAN THE CARRIER AND INDICATED BY YOU ACQUIRES, PHYSICAL POSSESSION OF THE LAST GOOD. YOU ARE ONLY LIABLE FOR ANY DIMINISHED VALUE OF THE GOODS RESULTING FROM THE HANDLING OTHER THAN WHAT IS NECESSARY TO ESTABLISH THE NATURE, CHARACTERISTICS AND FUNCTIONING OF THE GOODS.
WHEN WILL I GET MY REFUND?
AS SOON AS THEY HAVE PROCESSED YOUR RETURN AND THE REPAYMENT HAS BEEN MADE, YOU WILL RECEIVE AN EMAIL CONFIRMATION FROM THEM. THEY WILL REFUND THE TOTAL PURCHASE AMOUNT TO THE PAYMENT METHOD USED TO PLACE YOUR ORIGINAL ORDER. THE STANDARD PROCESSING TIME TAKES UP TO 10 WORKING DAYS.
