What Happens after I buy?
Within 24 hours you’ll receive a confirmation email stating that your purchase has been processed. Please allow the full 24 hours for your confirmation to arrive through email. That email will contain all of the information you will need to know about your reservation. The actual air and land reservations will be made once you provide them with your personal information by completing the required fields in your My Trip account. All reservations are subject to confirmation. Status of your reservation will be sent to you within 2 business days.
What is the payment method?
Pacific Holidays accepts Visa, Master, Discover or American Express card, and PayPal.
What is the cancellation policy?
A full refund of deposits made if cancellation is received in writing 90 days prior to departure, less $200 per person handling fee, plus any nonrefundable deposit for air, hotels, and cruises, as well as credit card charge fees. Between 89 and 60 days prior to departure, a handling fee of $400 per person, plus non-refundable fees will be charged. Between 59 days and 30 days prior to departure, a handling fee of $600 per person, plus non-refundable fees, will be charged. Between 29 days and 8 days prior to departure, a handling fee of $800 per person will be charged, plus any expenses already incurred and cancellation fees imposed by hotels and suppliers. Seven days or less prior to departure, 50% of the tour package price or $1000 per person, whichever is higher, will be charged. NO REFUND will be granted to unused land portion once the tour has begun.
What if I want to change the reservation?
If the cost of services is higher with your change, additional costs will apply. Also, a fee of US $100 per change may apply, plus air ticket/hotel/land operator change fee imposed by the airlines/hotel/land operator will apply to each change made after the booking has been confirmed and a deposit has been received.