What payment methods are accepted?
OROS accepts all major US credit cards, Apple Pay, and PayPal for domestic orders. They accept most non-us issued cards for international orders.
Do you ship internationally?
They ship worldwide via FedEx and domestic carriers. Your order will be shipped to a freight forwarding facility located in Jersey City, New Jersey. From there, your tracking will update with your shipping address.
How long does it take to fulfill and ship orders?
Domestically, orders deliver in 2-5 business days. Check out their shipping page for more detailed information.
What is the exchange/return process?
You may return or exchange your products within 30 days of product delivery. The products must be first quality, unwashed, and tags attached.
To process your exchange/return, follow the instructions below:
*Go to their return/exchange page
*Enter your order number and shipping address
*Select your item and reason for return
*Select return or exchange
*For exchange: select your new size and color
*Click complete return
*Download return shipping label
*Send the product back via FedEx or USPS.
Exchange return – International
At this time, they do not accept returns and exchanges for international orders. If you feel you have a special circumstance, reach out to customer service.
I want to request a refund or replacement, how should I do?
They stand by their products and their customers. Should you need a refund or a replacement for a damaged product, contact customer service.
Refunds are processed immediately; funds typically arrive within 24-48 hours of processing. If the item is damaged, reach out to customer service.
Please provide your original order number, as well as a photo of the damage. If your item falls within its warranty policy, a replacement product will be shipped to your door free of charge.
