What countries do you ship to?
They ship to the USA and worldwide, with a few exceptions.
Due to troubles with customs and a high number of packages being seized, they do not ship to these countries:
Afghanistan, Argentina, Austria, Belgium, Brazil, Cuba, Germany, Ireland, Italy, Morocco, Norway, Sweden, Sudan, Syria, UAE, and the UK.
Due to the recent Psychoactive Substances Bill, unfortunately, they cannot ship to the UK.
Due to the postal carrier problems, they cannot ship to Guatemala.
Note: They do ship to Australia but have experienced problems in the past so please be warned that things may not go smoothly.
Please note that they are unable to support shipments via international reshippers. If a shipment is lost, damaged, or is confiscated whilst using a reshipper they are unable to offer refunds. Please ensure you comply with local laws as well as the laws in the country of your reshipper, and verify that your package conforms to the terms of service of your reshipper.
How long does shipping take within the US?
They ship either standard or expedited shipping, which usually takes 4-7 days or 2-4 days respectively.
How long does international shipping take?
International shipping usually takes between 7-20 days, though they can’t make any guarantees. Customs are the reason for any delays you might experience.
What payment methods do you accept?
They accept Visa, MasterCard, and Bitcoin.
Do you offer refunds?
Yes. If you wish to cancel your order or ask for a refund for any reason, they are happy to. Refunds can take up to 21 days, depending on banks.
What is your returns policy?
They offer a 90 day no questions asked money-back guarantee as long as your product is returned unopened. Returns address:
1409 E Olive Court, #A Fort Collins, CO 80524, USA
For questions, please send them an email at hello@nootropics.com.
