The item I ordered is out of stock. Why is it on the website?
All No7 stock depends upon availability. They want you to be able to order and receive the products you love effortlessly, so they will always aim to let you know if an item is out of stock. Now and again there can be an unexpected delay, but they will be in touch to let you know.
How can I pay for my order?
No7 offer a variety of online payment methods to ensure their customers can access their products with ease. You can pay using the following methods: Visa, Mastercard, Paypal, and American Express.
You can select your preferred payment method at checkout. To prevent fraud, they and the card issuer will validate payment method and authorize payment.
How do I cancel my order?
They are sorry to hear you want to cancel. If you need any help with your order, you can contact their Customer Service team via the ‘still need help’ section below.
If you wish to cancel, select the order in your account. You can choose to cancel individual items or the whole order. Cancellations cannot be processed if the order is in the process of being shipped. You will receive an email within an hour notifying you if the cancellation has been processed.
How do I make changes to my order?
Once you’ve placed your order, they cannot make any changes to it. If the order has not shipped, you can cancel the order and place a new order by logging in to your account. Select the order you wish to cancel and select the individual items to cancel or you can cancel the entire order. You will receive an email within an hour notifying you if the cancellation has been processed.