How can I cancel or amend my order?
To deliver your product within advised timeframes, your order is packed and shipped as quickly as possible. If you would like to amend your order, please call them on 0800 234 579 (toll-free). Nespresso are available 24/7.
How much do Nespresso Capsules cost?
Coffee blends are packaged in what they refer to as sleeves. A sleeve contains 10 capsules of a particular blend. The prices you see on the website and app are per capsule and vary depending on the blend. Prices of coffee assortment packs are shown per pack and are reflective of the blends within each assortment pack. Click here to see current capsule prices.
Are Nespresso capsules Kosher or Halal?
Yes. All Nespresso coffees are compliant with Muslim and Jewish religious requirements, and are thus Halal and Kosher certified, respectively. In keeping with Kosher certification, the coffees without flavours are “Passover” certified and coffees with flavours are “Parve” certified.
Does Nespresso offer international delivery?
Nespresso New Zealand is only able to offer delivery to an address within New Zealand. If you wish to order Nespresso products for delivery in any other country, you will need to contact Nespresso in that country directly. Further information and contact details can be found on this website, simply select the appropriate country in the bottom left-hand corner of any page.
How can I return/exchange my coffee or accessories order?
You will need to contact them to let them know why you are returning your order, within 7 days of receiving it. This is especially important if there is an issue with the quality of the item you’ve received. To return your items, you will be required to post them back to Nespresso at a Reply Paid address. Once they have received the goods, your return will be processed and refunded within 30 business days of receipt of the goods.
What delivery options does Nespresso offer?
Your Nespresso order can be delivered to your preferred address within New Zealand using one of a variety of delivery options. These are dependent on where you are located. You can view all of the options available to you and their conditions on the Delivery Services page.