Can I track my order?
Tracking is available for all delivery services. You’ll receive a confirmation email once your order is on its way to you, with a tracking link for your parcel so you can follow its journey.
My order has not been delivered. What can I do?
If your estimated delivery date has passed and you haven’t received your order, just click here so their Customer Services team can help you.
How can I exchange an item purchased on the website?
Regrettably, they cannot currently exchange items at their warehouse in the UK. Pierced products, hosiery, confectionery, and cosmetic products cannot be returned for hygiene reasons.
Can I return earrings, hosiery, cosmetics or confectionary
Unfortunately, they cannot accept returns of these items due to hygiene reasons.
What is ‘Verified by Visa’ or ‘MasterCard Secure Code’ and do I have to sign up for it?
In order to place an order on the website, your card may need to be registered for one of the above. For further information please visit their security page or, alternatively, please contact your card provider.
How can I pay on the Monsoon Accessorize website?
They are happy to offer our customers local payment options available for their country.
I am a customer located outside of the UK. Will I need to pay any custom fees when receiving my order?
Customs fees vary from country to country, for most, they offer you the option to prepay any applicable custom’s charges at checkout when you select an express delivery option.
