How long will it take before I receive my order?
Have you placed your order before 3 PM (CET*) on a business day? Then your order will be shipped the same day. If you placed your order after 3 PM (CET*), it will be shipped the next working day. As soon as your order has been sent, you will receive a shipping confirmation email with a tracking number. Keep in mind, that the delivery may take longer during the holidays and during their sales periods.
How do I know if my order has been placed?
After placing an order with marlies|dekkers you will receive a confirmation email. Also, you can find your order history in my account section on their website (only applicable if the order was placed when logged in).
What should I do if I have received the wrong item(s)?
Please contact them, here. They will investigate the issue and ensure that you will receive the correct item(s).
What should I do if my address is incorrect in the confirmation mail?
If your order has not been processed and shipped, your address can be still adjusted and they will be glad to assist you. In case your order is already out for delivery they no longer can adjust it in their systems nor in there courier’s systems. Then it is best to contact the carrier directly. Most carriers will allow you to submit a change.
What happens if I am late to pick up my package at the Parcel shop?
Your package will always be sent back to there warehouse. Their carriers hold your package for a maximum number of days in the parcel shop. For example, Post NL holds your package for 14 days and DPD for 7 days. Would you like the package to be sent again?
