Can I get free next-day delivery?
No, expedited shipping is calculated at checkout based on your location and what’s in your cart. Some items are not eligible for rush delivery. But most orders to the continental US of $75 or more ship standard ground for free.
Does Lumens offer financing?
Yes. Apply for a Lumens credit card to finance orders of $999 at a rate of 0% APR if paid in full within 12 months.
Why am I being charged for shipping on an order over $75?
Certain oversized, fragile or special order items do not qualify for free ground shipping.
Does Lumens offer sales?
Lumens occasionally hold sales throughout the year, sometimes offering 50% or more off some items. Lumens has been known to offer a free gift valued at $150 with qualifying purchases of $400 or more.
When do I get my refund once I have returned an item?
Lumens realize that refunds are a priority for their customers. Once they have received and inspected the item they are usually able to apply for the refund onto the original payment card within one week. Keep in mind that due to shipping, inspection and bank processing times it sometimes takes up to 30 days from the date that you return the item for the refund to appear on your card.
How do I return a product?
If you want to return an item you may do so within 30 days of receipt as long as it is defined as a returnable item, make sure to contact Customer Service. They will need your help in packaging up the item, adding the label to the box and making it available for pick up.