What does made-to-order mean?
Made-to-order means that all of their dresses, whether a standard or custom size, are tailored just for you once you place your order. This means that they don’t have a factory full of machine-made dresses, instead, they are all crafted by their highly skilled tailors.
Can I get my LightInTheBox wedding dress altered?
If the wedding dress you receive isn’t made to your specifications, alterations and shipping costs will be covered by LightInTheBox.
Where should I return LightInTheBox products?
For any LightInTheBox items you would like to return, they will need to be shipped to the Warehouse in China.
Can I cancel the dress if I change my mind?
Their dresses aren’t just pulled from a warehouse - once your order is confirmed, their tailors begin selecting materials in the colour you requested and cutting fabric based on your measurements. Even standard size dresses are made-to-order for each customer. The custom nature of their dresses means their cancellation policy is stricter than for other items, so it’s important to order carefully.
Is there a LightInTheBox app?
There certainly is, available to download from the Apple App Store or Google Play, now you can find all the bargains you’d like while you’re on the move.
What is LightInThebox’s return policy?
LightInTheBox offers a 14-day returns policy to ensure 100% customer satisfaction. Be sure to get in touch with Customer Services regarding any returns requests.