What is the payment method?
Levis accepts debit and credit cards (Visa, MasterCard, American Express), PayPal and Afterpay.
What is the order processing time?
Most orders begin the order process as soon as your online purchase is completed. Your order will be shipped once the items are located in stock, your payment is approved, and the receiving address is verified. As soon as your order is shipped, you will be notified by email.
What is the order cancellations policy?
It is possible to cancel your order, as long as they have not processed it. Please contact their Customer Care team to check if a cancellation is possible.
What if the item damaged during shipment?
If you received an item which is damaged upon arrival, please contact their Customer Care team immediately. You have the right to a full refund on all shipments that arrive damaged provided you inform them within 1 week of receiving the package.
What is the return policy?
Returning an item is easy, they offer a refund only, please re-purchase should you require a different style, size or colour. If you’re not satisfied with your purchase, you can return it usin.gone of the options below Please note that items returned must be received within 60 days of the shipping confirmation date and that items are in their original condition, where the item is unworn, unwashed and has all tags attached. Final sales, promotional items or opened packaged items may be non-refundable. Levis reserves the right to deny refund if the item does not meet its Return Policy guidelines.
They guarantee their merchandise to be free of manufacturing defects. If you receive a damaged or defective item, or your item proves to be defective in workmanship or materials even after 60 days with normal wear (excluding stains), they will always accept the item for assessment and provide a refund if validated as faulty.
What is the refund policy?
Refunds will be made to the same form of payment originally used for the purchase within 7-10 working days. Please note that refund payment times are dictated by the issuing bank and are outside our control. Please consult your bank for more information.
