What is the payment methods?
JoyBuy accepts Mastercard, Visa, PayPal, American Express, Diners Club, Discover Card, and UnionPay.
Why can’t I place an order?
Reasons why your order wasn’t placed:
* The item may have been taken down or there is not sufficient stock.
* Your account has purchased the same product repeatedly within 24 hours and the system detects that your account security may be at risk.
* Your shipping address includes non-English characters.
Why has my order been suspended?
When an order is suspended, JoyBuy will send you an email detailing the reason:
* You can also check the reason for the suspension from your account: my orders > check details
* You can check suspended orders through suspended orders.
What if I selected the wrong size or model of an item but have already placed the order?
Please check the order status:
* If the order status is awaiting shipping, you can directly cancel the order and place a new order;
* If the order status is awaiting delivery, then your order can no longer be cancelled. However, you can try contacting the seller for a possible solution.
What if I have already made payment and I want to cancel it?
If you have already made a payment, but the item has not yet been shipped, perform the following steps:
* Go to my order - awaiting shipping and locate the order of the item you wish to cancel;
* Click on cancel order and click ok to cancel your order.