What is the payment method?
Jos. A. Bank accepts VISA, Mastercard, and PayPal.
Can my order be delivered internationally?
Yes. Through their partnership with Borderfree, they are pleased to provide an enhanced international shopping experience for customers in over 90 countries, with support for many more coming soon. International shoppers now get the benefit of seeing product prices in their local currency, guaranteed order totals, cost-effective international shipping and much more.
How much duty and taxes are charged on international orders?
Duty (or customs tariffs) is set by the destination country customs authorities and is determined based on a combination of the country of origin or manufacturing of the goods being purchased, and the classification of that merchandise in accordance with a harmonized system adopted and used by the countries that Borderfree supports. Value Added Tax (VAT) rates are set by the destination country. You will be able to view the guaranteed total amount of applicable duty and tax/VAT for your order within the Borderfree checkout.
How can I track my international order?
As soon as you place your order you will receive an order confirmation e-mail from Borderfree indicating that the order is in the review. Once the order is reviewed, approved and sent to Jos. A. Bank Clothiers for processing, you will receive another e-mail confirming that your order is being processed. Once your order ships, you will receive a shipping confirmation e-mail that contains your tracking information.
What is borderfree?
Borderfree is a groundbreaking global e-commerce solution that allows us to present their international shoppers with product prices in the currency of your choice, aggressive international shipping costs and the lowest possible guaranteed order total. The Borderfree solution allows us to serve the best possible shopping experience to their international customers so that you can buy from them with certainty.
What is your return policy for international orders?
If for any reason you are not satisfied with your purchase, please contact them using their online form or 1-800-285-2265 and they will provide you with further instructions on where returns should be shipped, and the amount you will be refunded. Refund amounts for returned items will be credited to you by our partner Borderfree in the same currency and using the same exchange rate as your original order.