Where can I find the nutritional information for a product?
If you have any allergen or ingredient queries, contact them by email at enquiry@japancentre.com and they will assist you with your request. They list nutritional value information on each product page as per availability.
Is it safe to order on the Japan Centre website?
Yes. their payments are handled by Braintree to ensure maximum security. No credit card information is stored on the Japan Centre site itself.
Do you accept payment in other currencies?
They currently only accept payment in Pounds Sterling (GBP) though you are welcome to pay with a non-UK credit or debit card. The amount will be charged in your local currency, adjusted for your card issuer’s exchange rate and fee if applicable.
Can I cancel an order?
It is possible to cancel your order before it is dispatched. Please contact them and they will cancel your order immediately. If your order has already been dispatched, you can refuse the delivery when it arrives and it will get returned to them.
What if my order is incorrect?
If you have noticed that there has been a mistake with your order, please contact them on 020 3405 1151 or email enquiry@japancentre.com and they will do all they can to help. Please try to include your order reference, and we’ll make sure they sort it out as quickly as they can.
What if my item is damaged or faulty?
If you have received any damaged item(s), please contact them as soon as possible so they can arrange to resend your item(s) or issue a refund. Please include as many details as possible about the order and the problem with the item(s) and they will do their utmost to resolve the problem.
