What forms of payment does Isango! accept?
When you make a booking, you can pay with a Visa debit or credit card, a Mastercard debit or credit card, Maestro, Visa Electron or American Express card.
Isango! is located in the UK, and some banks may charge a transaction fee for international payments. Contact your card provider directly for further fee information.
Is my payment secure?
Yes. With Isango!’s secure online payment system, your payment information is encrypted and secured against fraud. They use industry-standard encryption protocols when transferring and receiving your personal information exchanged with their web pages. When you transfer personal information to them they require that a ‘secure session’ first be established using Secure Socket Layer (SSL).
Your personal information is stored in secure operating environments that are not accessible by the general public.
After I make a booking, how long will I wait to receive my voucher?
For most bookings made on their website, you will receive a confirmed voucher by email. If any activity on Isango! requires manual confirmation from the supplier, your booking will be confirmed within 72 hours.
How do I change information about my reservation after I make a booking?
If you need to make any changes to your booking please contact Isango! via phone or email. If you are removing participants or changing the date or time of your tour, they will need to contact the local partner to confirm that they can accommodate the change.
Please note that some venues/local suppliers cannot accept cancellations or date/time changes for a confirmed booking.
What do I need to bring with me to my activity?
Bring a printed copy of your ticket voucher with you. All local suppliers accept printed copies of your voucher, while some accept a display of your voucher on your mobile device. This information is listed on the activity page. A valid photo ID for the traveller named on the ticket is also required. Please note that some activities also require a valid ID for each participant, this will be stated on the ticket.