Where is my parcel?
To check the status of your parcel including delivery times and dates, enter your shipment number, card number or reference number. Here you’ll be able to see booking information, the parcel’s journey and you’ll even be able to rearrange the delivery.
If you don’t have a valid shipment or reference number, please contact the person or company who sent you the parcel. Failing this, you can use the ‘Chat to our team’ or ‘Email us’ buttons at the bottom right of this page, stating as much information as possible including full name and delivery address.
To track international Worldwide Air orders: please use this link here
What about delayed or late deliveries?
Unfortunately, unforeseen circumstances outside of ipostparcels’s control can cause deliveries to be delayed. The most common reasons for deliveries to be delayed are:
- International parcels can be delayed at Customs if the wrong information or not enough detail is given
- Inclement weather, such as flooding or snow
- Incorrectly packaged parcels (see their Packaging Guide for advice and tips)
- Under-declared weight or size
- Parcels wrapped in black plastic which their machines are unable to process
To see if your package has been delayed please go to their homepage and enter your shipment number or reference number in the ‘Tracking your parcel’ box.
Can I track my parcel?
If you have either shipped or you’re waiting to receive an international item then you can use their tracking link below. This link will only work for orders sent using their ‘International Air Service’ .
Please note: You will be taken out to an external link and it can take a few seconds until your tracking information is found. Once your order is found, click ‘Details’ and you will be able to see the status of your parcel at each stage it has been scanned.
http://dhlparceluk.trackmyparcel.info/
Do ipostparcels offer refunds?
In the unfortunate case of needing to make a claim or request a refund for a damaged parcel, please contact us using the yellow button at the bottom of this page. Please fill in the contact us form selecting the enquiry type, whether it’s a claim or refund enquiry. It will then ask you to include the consignment number, order number, delivery postcode and details of your enquiry. This information will be sent to our customer service team where we will be back in touch as soon as it has been investigated.
