What is the payment method?
Inspyer Lighting accepts Visa, MasterCard, and American Express securely express payments via Shopify Payments, Paypal or Apple Pay.
How can I amend or cancel an order?
They are committed to meeting their delivery promises. Therefore, they cannot add new items to orders that have already been paid and processed. Please, place a new order in this case. You can cancel your order according to their standard returns policy.
Can I exchange an item for something else?
RETAIL CUSTOMERS ONLY
If you wish to exchange an item proceed to contact their Customer Services team by calling (01992 252900) or emailing (firstname.lastname@example.org) within 14 days of delivery informing them of your intention to return the unwanted goods and details of the Goods you wish to exchange them for. You must pay the cost of returning the item(s) to them. Upon receipt and satisfactory inspection of the Goods, they will make arrangements for the exchange. You must ensure that Goods returned to them are in the original packaging and securely packaged. It is at the discretion of Inspyer Lighting to refuse an exchange if the light is returned damaged or not as sold.
My item is faulty or damaged, what should I do?
YOU MUST inspect the condition of your order upon delivery. If you notice that the package has some damages on the outside, they kindly ask you to notify the courier and mark it down on the delivery slip. If an item from your order is damaged YOU MUST notify their Customer Service team WITHIN 24 HOURS of receipt of the delivery by sending an email to email@example.com. Their Customer Service team will then get in touch to help resolve the issue as soon as possible.