When will my order arrive?
Hype DC pride themselves on their fast delivery. When your order is dispatched from the warehouse you’ll be sent an email containing your tracking information to keep you updated throughout your ordering journey.
What forms of payment does Hype DC accept?
Visa, Mastercard and PayPal are all accepted at Hype DC.
Can I get same-day delivery at Hype DC?
If you place your order before 2 pm Monday - Friday, you can receive your order the same day! If you order after 3 pm, you can get a next business day delivery.
How do I track my order?
Hype DC delivers products Australia wide using Star Track. For Standard and Express Delivery orders, you will receive an automatic notification from their delivery partner StarTrack after your order is dispatched. If you have not received your tracking details within 24 hours of placing the order, please contact their Customer Experience team below.
What is the Hype DC returns policy?
Hype DC offer a 30-day returns policy that applies to all online purchases. However, the items must be returned in their original condition, with all labels and swing tags attached. Shoes will be examined for scuffed soles, so make sure to try your shoes on inside.
Can I change the shipping address of my order?
Hype DC processes orders quickly. So if you need to change your delivery address, you must contact the customer care centre asap so they can help you out. If you were too late, Hype DC does not ensure order changes can be made in time before dispatch.