Are HRS prices per person or per room?
HRS prices are always per room and night, that is per single or double room. In this respect, HRS differs from travel operator catalogs and tourism websites, which generally quote their prices per person. Breakfast is sometimes included and sometimes excluded, depending on booking conditions. The price for breakfast is quoted separately and is always per person per night.
What happens if I arrive “late” at the hotel? Will I be charged?
That depends on the type of reservation.
* Free cancellation of your reservation if you don’t turn up - Standard reservation
If you can’t arrive at the hotel before 6 pm local time, you should make a reservation that ensures the hotel reserves the room for the entire night. They call this a “guaranteed reservation”. If you do not arrive at the hotel or fail to cancel your reservation by the given deadline, the hotel will be entitled to charge you for the room it could otherwise have given to someone else. A valid credit card number is required to secure a guaranteed reservation. The credit card acts as security for the hotel and, therefore, the hotel may charge any cancellation costs to it.
* Possible charges for non-arrival - The guaranteed reservation
If you can’t arrive at the hotel before 6 pm local time, you should make a reservation that ensures the hotel reserves the room for the entire night. They call this a “guaranteed reservation.” If you do not arrive at the hotel or fail to cancel your reservation by the given deadline, the hotel will be entitled to charge you for the room it could otherwise have given to someone else. A valid credit card number is required to secure a guaranteed reservation.
Are there any advance payments or restricted cancellation conditions on HRS?
Only in exceptional circumstances and these are generally linked to special prices. These are tied to specific conditions. This applies, for instance, to HRS Hot Deals or special room rates for which an advance payment obligation is part of the booking conditions stated in advance. The booking can therefore only be canceled to a limited extent or not at all, and the hotel charges an advance payment to your credit card straight away. This type of booking is always a guaranteed booking and therefore only possible by providing your credit card details. Of course here too, confirmation of your booking, of any changes or cancellations are always sent to you by HRS.
When might I need my credit card to make a reservation?
They believe it is important that you can make reservations without having to give your credit card details. Under certain circumstances or in the case of special price reductions hotels may ask you for your credit card number in order to secure a reservation, e.g. if you will be arriving late, during trade fairs or peak seasons, or at (holiday) destinations in which canceled rooms are difficult to fill with “passers-by” in the same way as hotels in cities can be. Now it is almost standard practice around the world to provide your credit card number. A credit card is the most popular way to pay online. HRS naturally uses the latest encryption technology (SSL) to transfer credit card details.
Where do I pay for the room I reserve?
In general, this is done directly at the hotel. However, this does not apply to HRS Hot Deals or special room rates for which an advance payment obligation is part of the booking conditions stated in advance. If advance payment is required, this is made not to HRS, but always to the hotel, which is also responsible for charging your credit card.