What is the payment method?
Holland at Home accepts VISA, Mastercard, American Express, Alipay, and PayPal.
Where do you deliver?
Holland at Home delivers worldwide.
How do the track and trace work?
All parcels are sent using PostNL. As soon as the parcel has been collected by PostNL, you’ll receive a confirmation email containing a unique reference number and a link to the PostNL track & trace website. Please note that it can take up to 24 hours before the track & trace information is visible on the PostNL website.
When will my order be shipped and delivered?
They require 1-4 working days to process an order. However, if you order Kabrita or/ and Neolac they will ship your order the same day if it is ordered before 8 pm. The shipping time will be calculated from the moment that it is handed over to PostNL. You will receive an email with the track & trace code of the parcel. On the link: www.holland-at-home.com/en/about-delivery/, you will find the overview of all regions and their expected shipping time. Keep in mind that it is only an indication. They can’t guarantee the shipping time.
Is it possible to cancel my order?
If your order is not yet shipped, you could still cancel your order through immediate contact with their customer service via firstname.lastname@example.org