What is the payment method?
HELM Boots accepts VISA, Mastercard, American Express, Discover Card, Amazon Pay, and PayPal.
Where do you deliver?
HELM Boots delivers worldwide.
What happens if I spill something on my boots? what can I do?
Boots can receive some of the hardest wear and tear out of all the things we own. Your best bet is to protect your boots with a boot wax before the stains or spills occur. If your boots need to be cleaned, many water-based stains can be treated with saddle soap. When using saddle soap, they advise removing your laces and treating the entire boot as the soap can change the colour of the leather. For oil-based stains, they would suggest taking your boots to a local cobbler in your area. For light colour or teak colour boots, they also suggest working with your local cobbler. They can usually touch up or colour match boots. If all else fails, don’t fret because your boots are still in good working order. Add some polish and a fresh set of laces and embraces the unique story of your boot’s journey.
When do you process my order?
In most cases, they ship within 24 hours of the day of purchase. If you place your order after 1 pm CST or on the weekend, your order will ship the next business day. Please note, your order will not ship until payment for the order has cleared.
Was my card charged when I placed the order?
HELM Boots validate your card through an authorization for the full amount of the order. You’ll see a pending authorization on your statement, but rest assured that’s not a charge. HELM Boots’ll only charge your card for the items you decide to keep at the end of your trial period.
HELM Boots periodically revalidate your card throughout your trial. In these instances, you will see your original authorization disappear, replaced with a new pending charge. Some banks take a few business days to drop the original authorization, so you may see two pending charges for a day or two. Rest assured they will only charge you for the items you keep after you’ve had a chance to try them.
Note that they will charge your card before the end of your trial if they are unable to maintain the authorization (if the financial institution declines the hold or due to insufficient funds).
