When will I be charged each week?
Payments are made following your weekly cut-off. To view your charge breakdown, please refer to your email confirmation.
Are my payment details secure?
Yes. Your details are safely and securely updated on HelloFresh’s website, and you will only need to enter these once. HelloFresh work with the online payment provider ‘Adyen’ which is certified by both Visa and Mastercard.
Can I add extra meals to my usual box size?
You bet! In the Meal Selection area of your account, just select ‘ADD EXTRA MEAL’. This will just affect the upcoming delivery, and your box will return to your regular number of meals after. You are able to select up to 10 meals per week. The price of the extra meals and your new box price will be clearly displayed at the top of the menu. Please click on the ‘i’ button to see a more detailed breakdown. Changes must be made before 11:59 PM five days before your next scheduled delivery.
How can I track the delivery of my box?
You should have received a tracking link via SMS, which you can follow to check the current status of your delivery. This will be sent from New Zealand Post or Urgent Couriers.
Is it still within your selected delivery window? It may be that your delivery driver is still on their way to you!
If your delivery window has passed and your box still hasn’t arrived, please check the tracking link for the latest updates. Otherwise, you can get in touch with HelloFresh and one of their agents will follow up directly with the couriers.
Does HelloFresh accept promo codes?
Have a HelloFresh promo code to use? Lucky you! You can redeem it at checkout. You may need to log into your account first. Please note that HelloFresh promo codes are not valid on meal upgrades or add-ons.