How long will my order take to arrive?
Hallenstein Brothers aim to ship all orders as soon as they can, from there most packages sent are received in the below timeframes.
New Zealand: 1-3 working days | Allow an extra 2 days if you live at a rural address
Australia: up to 4 working days
International: up to 10 business days
Getting the order together and ready for the courier usually takes us about a day which isn’t included in the timeframes above.
What about shipping New Zealand orders?
New Zealand orders will receive free shipments for purchases of more than $40, while a flat fee of $5 will be charged for orders less than $40. Expect your order in one to three working days, unless delivery is to a rural address, in which case delivery can take up to five working days.
How do I use a promo or discount code?
Once you have added products to your cart, proceed to the checkout. Underneath the items listed in your cart is a discount code box. Enter your discount code and click Apply.
Has my order shipped yet?
As soon as your order has been packed up and is ready for the courier to collect they will send you an email with a tracking link. Sometimes there’s a bit of a delay between Hallenstein Brothers having the package ready and the courier picking it up so your link may not work straight away. Get in touch with their Customer Service team on 0800 245 247 if you have any issues with your tracking.
How much does delivery cost?
New Zealand: FREE on orders over $60 | $6.95 on orders under $60
Australia: FREE on orders over NZ$60 | $10 on orders under $60
USA: FREE on orders over NZ$100 | $20 on orders under $100
Rest of World: Charges apply depending on the destination. Get in touch with their customer service team to verify these.