How can I pay for my order?
Great Little Trading Co accept Visa, Mastercard, Delta, American Express and PayPal. They will take payment for your order when you place the order, this applies to items on backorder, pre-order or a longer delivery time scale. Great Little Trading Co also offer Klarna as an interest-free finance option.
Is it safe to shop at Great Little Trading Co?
Yes. They use the Secure Socket Layer (SSL) encryption method; your details are encrypted before the information transfers from your computer to their system. You know when a page is secure because a padlock symbol shows at the bottom of the browser (or if the address of the web page starts with https). This method is the recognised standard for secure transactions.
Can I change or cancel my order?
Yes. Please contact Customer Services to cancel or amend an order. If your item(s) have already been despatched, simply send it back to Great Little Trading Co following the returns procedure. If you wish to change an order, again, this is possible providing your order hasn’t been dispatched from the warehouse. Please give Customer Services a call who will be able to assist you with your order. This does not affect your statutory rights. No changes can be made to personalised items after an order has been placed. Orders for personalised items cannot be cancelled. Your statutory rights are not affected.
What is Great Little Trading Co’s return policy?
They hope you are happy with any product purchased, but if you wish to return a product to Great Little Trading Co for any reason you may do so within 30 days of the despatch date.
What do I do if my order hasn’t been delivered in the specified time?
Late deliveries could be due to a number of reasons. First, check to see if your item has already been shipped. Log in to ‘my account’ and click on ‘order status’. If it has left Great Little Trading Co’s warehouse, and you feel it’s overdue please call Customer Services quoting your order number.