What is the payment method?
Gloverall accepts VISA, Mastercard, Maestro, PayPal, and Klarna.
Where do you deliver?
Gloverall delivers worldwide.
What is the duties & taxes policy?
For overseas NON-EU orders, customers are responsible for any duties or taxes to be paid. Duty or tax is levied by the country you live in and is outside of our control. Duty/Tax, and any clearance costs, are payable locally and are not the responsibility of Gloverall Plc. You will be contacted directly by DHL to make this payment. Upon payment of the Duty/Customs charges the parcel will be released for delivery. Any parcels returned to us due to the customer refusing to pay local duty/tax & associated clearance costs will be refunded LESS the cost of the return postage to them.
How can I track my order?
To help you track the status of your shipment, they will include a DHL order tracking number. It may take 24 hours before tracking information appears on the carrier’s website. To check the status of your delivery please visit DHL and enter your tracking reference.
What is the refund policy?
Once your return items are received and inspected, if you are approved, your refund will usually be processed within 7 - 10 days and a credit will automatically be applied to your credit card or original method of payment.
They always try to deal with returns as soon as they arrive. However, during busy periods, please allow up to 28 days for your return or exchange to be processed.
